Webex Calling

A complete, AI-powered business phone system.

Overview

Enterprise grade calling for businesses of all sizes.

Webex Calling delivers powerful innovation to scale and grow your business.

Anytime, anywhere communications

With the ability to make and receive calls across any device, your teams have the freedom to work from the office, at home, or even on the go.

One powerful collaboration experience

Webex combines calling, meetings, messaging, and team collaboration capabilities into one easy-to-use solution that empowers teams of all sizes to get work done.

Simple management and administration

The control you need, with the simplicity you expect. Get an intuitive interface for IT administration, and a self-care portal that gives users control over basic settings and preferences.

Flexible cloud migration

Transition your organization to the cloud at your own pace with synchronized directory and dial plans that allow for mixed cloud and on-premises networks.

Unmatched reliability

Webex Calling is built for business continuity, with multiple layers of redundancy, advanced survivability options, and a 99.999% SLA.

99.999% SLA

Trust Webex Calling for enterprise-grade communication backed by a 99.999% SLA that ensures consistent uptime and performance.

Global infrastructure

Deliver Webex Calling in 180+ markets around the world through a globally distributed, geo-redundant data center architecture—engineered for low latency, high availability, and seamless failover.

Survivability

Ensure Calling is always available with survivability options that keep you connected even during unexpected events like natural disasters.

Webex Calling Customer Assist.

Empower any employee to assist customers with a modern, AI-powered experience in the Webex app.

Queues

Agent Experience

Supervisor Experience

Attendant Console

Voice Queues

Voice queues deliver a complete call center experience, including customizable greetings, estimated wait times, callback requests, and flexible routing options including skills or priority-based routing.

Advanced Auto Attendant

Speech recognition allows callers to seamlessly navigate menus using their voice. Text-to-speech enables businesses to quickly generate and edit announcements, and multi-level menus ensure callers are efficiently guided to their intended destination efficiently.

Click-to-call

Boost sales and enhance customer service by allowing customers to easily connect with your business via voice or video directly from your website.

Caller Greetings

Greet callers with welcome and personable messages that can be customized with holiday and night schedules, forwarding rules, and announcements.

Call Routing

Select from flexible priority or skills-based routing options to quickly direct callers to available agents.

Webex App

Elevate any Webex Calling user to deliver exceptional customer experience with tools built in to the Webex App. Select queues, lines, and make every call more productive with CRM-integrated screen pops.

AI Assistant for Agents

Make every interaction more efficient with tools like live call and post call summaries, translations and transcriptions, and the ability to share summaries with others.

Multi call window

Manage high call volume across multiple lines and queues from the multi call window, a compact window that's always available when you need it.

Webex Calling for Microsoft Teams

Empower Teams users to enhance the customer experience with our native Webex Calling integration. Access Webex Calling tools directly from the Teams interface, and manage lines and queues from the multi call window.

HD Voice

Make every conversation crystal clear with our industry-first HD Voice technology that eliminates background noise and improves audio quality on both ends of the call, so you can focus on what matters.

Supervisor Desktop

Our new supervisor desktop provides immediate insight into agent activity across queues. Supervisors can quickly see the state of agents and add or remove agents from queues to accommodate for fluctuations in the call volume.

Agent Assistance

Supervisors can assist agents with Webex Messaging, or barge, monitor, or whisper into calls for training, coaching, or customer assistance.

Call Sentiment for Supervisors

Elevate customer service with AI-powered Supervisor Sentiment Analysis. Equip supervisors with real-time sentiment insights and AI-driven call summaries, giving them a clear understanding of each interaction and ensuring every customer experience is exceptional.

Supervisor Analytics

The supervisor desktop provides visibility into queue and agent KPIs, and graphical representations of key data like bounced and abandoned calls. These real-time and historic analytics enable supervisors to make data-driven decisions to enhance and optimize the overall customer experience.

Attendant Console

Attendant Console provides receptionists, attendants, and operators with a single interface to easily manage a high volume of incoming calls. This powerful experience is built right into the Webex App to boost your productivity and work efficiency.

Call Controls

Quickly connect callers with easily accessible call controls and visibility into current, parked, and conference calls.

Contacts

See the presence of key colleagues, favorites, personal contacts, and your call history, so you always know who's available to take a call.

Voice Queues

See call activity and KPIs for your voice queues, including max waiting time, average call duration, and average call time.

Enterprise-grade calling in the palm of your hand.

Webex Calling delivers the most complete portfolio of mobile calling solutions for any work style or worker role.

Dedicated Instance. Make it your own.

Customize your experience with enterprise-grade features and carrier-grade reliability.

Build off familiar UCM experiences

Safeguard the user experience with updated clients, devices, and endpoints for every hybrid work situation—from room devices, to desktops and headsets.

Streamline workflows and processes

Bring your UCM-based third-party applications to the cloud and discover more with the Cisco Ecosystem Exchange.

Maximize control with a dedicated cloud service

It's your cloud service. Coordinate integrations and upgrade schedules on your time.

The right calling plans for your organization.

Choose from a wide range of flexible cloud calling plans and services for local and international calls.

Experience more from Webex.

Get the most complete collaboration solution.

Cisco IP Phones

Webex Calling supports a wide range of Cisco IP Phones and connects them effortlessly to the cloud calling network.

Webex Meetings

Instantly meet face-to-face with the most engaging, interactive video conferencing solution.

Contact Center

Let customers connect their way with a digital-first, next-generation platform.